Help Desk

Working on a help desk, you hear all sorts of stuff. We’ve had people call who obviously have gone off their meds. Others call you and then refuse to listen to or let you finish what you are saying. Most of this will roll off your back after a little venting once the caller is either off the phone or on mute.  This post is not about that, however you may find some of the more outstanding examples in the future. This post is about language. Just a couple of examples today. The caller will say something and I either have to get them to repeat because I did not understand or just am not sure I really heard what they said.

When spelling, how the heck do you mis pronounce a LETTER of the alphabet. Example.

R – pronounced aarrr-ruhhh (sometimes two syllables are not enough and a third slips in there somewhere, I just don’t quite know how to squeeze it in for you to appreciate it properly.

When repeating a password provided to a user, this punctuation mark “!” is called an “explanation mark” instead of an “exclamation mark”. Not sure what to say about this, but adults should know their punctuation….