Red Ring of Death

The following is my latest email to Microsoft concerning my xBox which has suffered the fateful Red Ring of Death. I attempted to send this on a form on their support site which below the field where you type the message has a counter reading 0/1000 characters and counts up as you type. As you can probably tell I am slightly frustrated by this time and so get up to around 800 of my allowed characters per the form. I hit subit before really going off all the way and get an error. The error states that you can only send messages with 500 characters using this form. So far their support site which on the surface seems quite nice has failed on ALL aspects of actually supporting the user. On top of this ever step of the phone support process mentions the web support site and how you should go use it. I would recommend them not doing that as my experience with the folks on the phone was quite nice and the web site made me want to tell Microsoft and my precious xBox to go fuck themselves.

I have already called requesting repair and have been approved on SR xxxxxxxxx. I am unable to print my labels because I get an error when I enter my sr# and zip code that states the zip code does not match. I have tried both the 5 and 9 digit zip code. I have a 2nd SR related to this xxxxxxxx and was told to wait 24 hours. This problem has been happening since Saturday when I got my initial email. I am also not seeing my console registered on my live id (email address) This is turning from what was an initially smooth support experience into a frustrating, disappoint experience very quickly. In addition to the 10 to 15 day turn around time I have once I am finally able to ship my dead console, the days are ticking by quickly adding to that total because I can not even print the required labels to ship the useless brick.